Photo: Jay Brand, Pexels

Bird Buddy troubleshooting

By Mirza Irfan Baig. Updated October 21, 2026. Prices checked October 21, 2026.

Bird Buddy won't charge

1. Use a USB-C to USB-C cable and a decent charger. Bird Buddy says USB-A to USB-C cables can charge slowly or not at all.
2. Check the port for dirt or water and that the small tongue inside isn't damaged.
3. Charge on a flat surface without moving the cable.
4. If the LED shows activity but the app says it isn't charging, the camera is probably offline, not broken. Reconnect it (below).

Bird Buddy is offline

1. Turn the camera off: press the button for about 2 seconds until the light is solid red, then release.
2. Restart your router and wait at least a minute.
3. Turn the camera on: press the button for 1 second. The light turns solid green for 3 seconds.
4. Check Wi-Fi strength at the feeder with your phone. Weak signal is the most common cause.

Reconnect or factory reset the camera

1. Charge the camera for at least 30 minutes.
2. On your phone, open Bluetooth settings and remove BUDDY if it's listed.
3. Press and hold the camera button. The light turns solid red, then blinks. Keep holding until it's solid red again, then release.
4. Add the camera again in the Bird Buddy app.

Not recording birds

• Birds may be landing outside the camera's view: fill seed so they perch in front of the lens.
• Check the battery level; low battery can limit recording.
• Clean the lens. Rain spots and dust make the camera miss small birds.
• New feeders often take days or weeks before birds trust them. See how to attract birds.

Still stuck?

Contact Bird Buddy support through the app or support.mybirdbuddy.com. Have your camera's serial number and a description of the light pattern ready.

Sources

• Bird Buddy support: reconnecting the Nature Cam
• Bird Buddy support center

Related guides

• Bird Buddy models
• Bird Buddy subscription
• Attract birds to your feeder
• Bird feeder poles